Senior Specialist - Internal Communications

This is an exciting opportunity to play a key role in helping bring together a newly combined organisation following Coventry Building Societies acquisition of The Co-operative Bank Plc. The Senior Internal Communications Specialist will lead impactful internal communications campaigns that build engagement, drive behaviour change and help colleagues feel connected to the organisation purpose, strategy and transformation journey.

The Senior Internal Communications specialist will create and deliver our flagship campaigns, produce engaging social-first multimedia content and support colleague events including virtual and in-person town halls. This role offers the un-paralleled opportunity to help create a more connected and joined-up business that will thrive in a new era, together as one organisation.

We firmly believe in flexibility and trust in order for our colleagues to full-fill their potentials. For this role, there is a one day per week requirement in either of our vibrant & modern Coventry or Manchester offices.

Our benefits include:

• 28 days (plus bank) holidays per year + buy/sell scheme
• Pension scheme with business contributions up to 10%
• 6x Life Assurance
• Annual discretionary bonus scheme

We’re looking for someone who can make colleagues stop scrolling, start talking, and take action.

You'll be an experienced and hands-on communications professional who enjoys creating campaigns that make a real impact. Curious, creative and relentlessly colleague-focused, you will know how to turn complex information into clear stories, engaging content and experiences that people notice, understand and remember.

For this role you'll need to have:

• Background in internal communications, marketing, journalism, or have agency experience supporting internal communications in a large organisation.
• Demonstratable experience in a role focused on the delivery of communication or engagement campaigns that drive behavioural change and increase overall engagement.
• Strong stakeholder management skills with confidence to influence at all levels.
• Experience creating high-quality social-first multimedia content.
• Ability to use data, insights and the full suite of M365 tools (inc. Viva Engage and leveraging Copilot) to demonstrate impact and harness better outcomes from internal communications activities.

  Experience in these areas would be helpful:

• Experience delivering large-scale colleague events / town halls, being able to adapt to different and changing requirements where required.

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. 

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.                                                                                                

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.